Shipping policy

 

Last Updated: August 1, 2025

This Shipping Policy outlines the terms and conditions for shipping products purchased from https://photovisionpro.com/ (the "Site") operated by PhotoVision Pro ("we," "us," or "our"). By placing an order, you agree to the terms of this policy.

1. Shipping Destinations

We currently ship to addresses within India, Canada, and select international destinations. To confirm if we ship to your location, please enter your address at checkout or contact us at support@photovisionpro.com. Additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

2. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5–7 business days for orders within India and 7–14 business days for international orders.

  • Expedited Shipping: Estimated delivery within 2–3 business days for orders within India (where available).

  • Free Shipping: Available on select orders over ₹8,000 within India (excluding remote areas).

3. Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM IST or on weekends/holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.

4. Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. These are estimates only and may vary due to factors such as weather, carrier delays, or customs processing for international orders. PhotoVision Pro is not responsible for delays caused by third-party carriers or customs authorities.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s progress through the carrier’s website. If you do not receive a tracking number within 3 business days of your order, please contact us at support@photovisionpro.com.

6. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate your order or provide a replacement or refund, subject to our discretion.

  • Damaged Packages: If your order arrives damaged, please notify us within 7 days of delivery with photos of the damage and packaging. We will arrange for a replacement or refund, depending on the circumstances.

7. International Shipping

For international orders:

  • Customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These are not included in the shipping cost.

  • Delivery times may vary due to customs processing, which is beyond our control.

  • Some countries may have restrictions on certain products (e.g., LED bulbs). It is your responsibility to ensure compliance with local regulations.

8. Address Accuracy

Please ensure the shipping address provided at checkout is complete and accurate. PhotoVision Pro is not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

9. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to claim the package), we will contact you to arrange reshipping or issue a refund, minus original shipping costs. Additional shipping fees may apply for reshipping.

10. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our practices or carrier terms. The updated policy will be posted on our Site, and the “Last Updated” date will indicate when changes take effect.

11. Contact Us

For questions or concerns about shipping, please contact us at:

PhotoVision Pro
Email: support@photovisionpro.com
Address: 2nd Floor, BLK WZ, House No. 130-C, Old No. C-22 Kh.No. 1785, Near Tikona Park Ring Road, Naraina Village, New Delhi, Delhi - 110028